Help Center
Reach a human at Direct Advantage Mail. We typically respond within one business day.
General & Sales
Questions about postcards, magazine inserts, analytics, retargeting, or pricing.
support@directadvantagemail.comPrivacy & Data Requests
Exercise your data rights, including access, correction, deletion, or opt-out.
Submit a requestBilling & Accounts
Invoices, plan changes, payment methods, or refunds for existing clients.
support@directadvantagemail.comMailing Address
Direct Advantage Mail
100 Powdered Metal Drive
North Haven, CT 06473
Common Questions
How long does a direct mail campaign take? Typical campaigns run 7–14 business days from artwork approval to in-home delivery, including NCOA address verification.
Do I need to provide a mailing list? Optional. We can mail to your existing customer list, a list we provide from licensed sources, or a hybrid of both.
Can I see analytics if I'm an existing client? Yes — your sales contact can enable the analytics dashboard on your account. See Analytics for what's tracked.
How do I opt out of receiving mail from you? Email support@directadvantagemail.com with the address you'd like removed. We honor opt-outs within 30 days.
Do you handle Privacy / DSAR requests? Yes. See our Privacy Policy for the full list of rights and timelines.